All You Wanted to Know And More
Need assistance? Before picking up the phone, check out our answers to some of the most frequently asked questions below. If you can’t find the answer to your question here, contact us.
WHAT IS YOUR RETURN POLICY?
Cancellation & Return Policy
We understand that not all of our products are made for you.
Unfortunately if you are not satisfied with your item please contact our to process a return, returns are accepted within one business day of accepting the shipment, buyer will be refunded minus shipping cost for returned item, refund will be received after product is processed and returned.
Cancellation Subscription Policy:
Cancel at any time, but keep in mind your subscription purchased will fulfill in its entirety and cancel instead of renew. (Example: If you purchase 3 months, you will receive 3 boxes over the course of 3 months but you will not renew for another 3 months) You can cancel any monthly subscription, however, if you selected “Give a Gift”, you will not need to cancel as it will not auto-renew.
If you are not completely satisfied with The Gifter Box, you can cancel your subscription and discontinue your monthly payments at any time.
In order to cancel before you are renewed for the next shipment, you need to cancel or contact us prior to the renewal date on the 10th of each month. However, we recommend by the 5th of the month. Email or login to your account and click on cancel.
Unfortunately – WE DO NOT OFFER REFUNDS ON BOXES THAT HAVE ALREADY BEEN SHIPPED OR NOT CANCELED BEFORE THE RENEWAL DATE. THIS SUBSCRIPTION IS A SURPRISE BOX SO THAT’S A RISK YOU ARE AGREEING TO WHEN YOU SUBSCRIBE. Please make sure you cancel your auto-renewal so you aren’t stuck with another shipment that’s not a good gift for you.
For more info, please see our terms of service.
DO YOU OFFER GIFT CARDS?
YES - Please visit our shop and listed is Gift Card Available
WHICH PAYMENT METHODS DO YOU ACCEPT?
Paypal, Visa, Mastercard, Discover